Contact simovo support
Need help with your eSIM? We’re here for you. Whether you have a question before buying or need assistance while travelling, our support team will get you sorted quickly.
We reply to all messages quickly, from our UK based office.
Email Support
Email us anytime and we’ll respond as quickly as possible.
hello@simovo.com
Best for: Account help, activation issues, refunds, technical support.
Live Chat
Available 24/7, our AI chat bot is able to resolve 99% of queries.
Want to speak with a human? Just mention within the chat and your enquiry will be immediately escalated.
Best for: Fast answers for quick questions.
Phone Support
Call our UK support team directly.
Available during UK business hours.
Best for: Urgent issues or activation problems while travelling.
You can also WhatsApp us
Send us a message
Please include your order number if you have one. It helps us resolve your query faster.
Quick help
My eSIM is not working
Most connection issues are resolved by turning data roaming on and restarting your phone. Make sure the SIMOVO eSIM is selected for mobile data and that your primary SIM is not using data. If you are still stuck, contact us and include your order number and the country you are in.
When does my eSIM activate?
SIMOVO eSIMs activate when you arrive in your destination country and connect to a supported network. You will not lose days before you travel.
How fast is Unlimited data?
You choose how much high speed data you want each day. Once you use that amount, your data continues at a lower speed. It doesn't completely stop.
I cannot scan the QR code
If you are viewing the QR code on the same phone you want to install the eSIM on, use the direct installation link in your email instead. You can also install manually using the LPA details provided.
SIMOVO
Operated by Planet Telecom Ltd
Support email: hello@simovo.com
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