When does my eSIM activate?

Your eSIM activates when you arrive at your destination and connect to a supported network — so you never lose days before you travel. Install it before you fly and it springs to life on landing.

How fast is Unlimited data?

You choose a daily high-speed allowance. Once you've used it, your data keeps flowing at a lower speed for the rest of the day — it never fully stops. The high-speed cap resets every 24 hours.

I can't scan the QR code

If you're viewing the QR code on the same phone you want to install on, use the direct installation link in your email instead. You can also add the eSIM manually using the LPA details we provided.

Unused or faulty eSIMs may be eligible for a refund. Message us with your order number and we'll resolve it quickly — see our refund policy for the full details.

Will it work on my phone?

SIMOVO works on all modern eSIM-enabled iPhones and Android devices (iPhone XS and later, Pixel 3 and later, Galaxy S20 and later). If your phone supports eSIM and isn't carrier-locked, you're good to go.

Help & Support

How can we help?

Most answers are one tap away below. And whenever you need a hand, our UK team is here — usually replying within minutes.

★ 4.6 “Excellent” on Trustpilot UK-based team · here 24/7

Traveller staying connected with a SIMOVO eSIM

What do you need help with?

Pick a topic and we'll point you to the quickest fix — or the right person.

Most common

Connection issue

Turn on Data Roaming and restart your phone, and make sure the SIMOVO eSIM is set for mobile data. Most issues clear in under a minute. If it's still not working, our assistant — or a human — will get you sorted.

Start live chat → Browse all answers

Choose how to reach us

Four ways to get help. Live chat is fastest — and always on.

24/7 Fastest Live Chat AI resolves 99% instantly. Ask for a human anytime. Start chat → On the go WhatsApp Quick back-and-forth, in the app you already use. Open WhatsApp → Detailed help Email Accounts, refunds & technical. hello@simovo.com Email us → Talk to us Phone +44 345 222 0077 · Mon–Fri, 9–5:30 UK. Call now →

Quick answers

Fix it yourself in seconds

Most issues are solved right here — no waiting required.

Turn on Data Roaming, then restart your phone. Make sure your SIMOVO eSIM is selected for mobile data and your home SIM isn't using data. Still stuck? Start a chat with your order number and the country you're in, and we'll get you online.